Thank you for providing such a knowledgeable representative to assist us in setting up and inspecting our Thermospa hot tub this past week.   Alex was very thorough in his inspection of our installation and in checking out all of the components - along with making some recommendations on ensuring proper - and optimum - operation and maintenance of our spa.  Alex has a very friendly and professional manner and should be commended for his customer approach.  I particularly appreciated his patience with the many questions I asked.  Thank you, Carl Ihli.