After ordering our Park Avenue hot tub a week ago I read MANY unhappy reports on the web related to THERMOSPA's customer service.  I actually thought about cancelling our order but we were so impressed with the product we decided to continue with the order.  I called Customer Support today to request copies of the wiring schematics and was VERY HAPPILY SURPRISED with the friendly and timely service I received from your customer support person, Melvin.  He emailed them to me within minutes.  You should know he has made a great first impression!  Thank You.