I recently had problems with my Concord model Thermospa hot tub.   I think it is important to let you know how helpful your representative, Milton Valez, was in troubleshooting the ...

Hi, I wanted to share what a pleasure it is to speak with Janet DeMarsilis.  Her customer service is stress free, full of knowledge, and super friendly.  She continues to ...

I want to thank Milton Velez for his help.  He was very professional and went out of his way to help me.  I have dealt with many service reps at ...

Taneka Winstead ROCKS!  After contacting Thermospa about the delay in delivery of my hot tub Taneka picked up the ball and got me an answer immediately.  She was very helpful and compensated ...

I just want to thank Janet Demarsilis for all of her help.  It had been a while since I did a really good cleaning and I needed help in many areas.  ...

I would like to comment on the wonderful service I received from your representative in the Customer Care Department named Janet Demarsils.  Over the past year I have experience several ...

Just thought I would follow-up and say how very pleased my wife and  I were with your service support. Within 2 days of our call, a technician [M. Monopoli] came ...

Nevin and I want to thank-you very much forcoming out to Long Island to do our home analysis fora ThermoSpa.     Generally we are not fond of sales people. Wehave found ...

Milton Velez is an excellent customer service rep. We recently bought a used hot tub and he helped us figure out what was wrong with it and taught us how ...

 Spoke customer service Milton Velez and he was pleasant to talk to and informative helped through out my order