I recently had problems with my Concord model Thermospa hot tub.   I think it is important to let you know how helpful your representative, Milton Valez, was in troubleshooting the ...

Hi, I wanted to share what a pleasure it is to speak with Janet DeMarsilis.  Her customer service is stress free, full of knowledge, and super friendly.  She continues to ...

Just thought I would follow-up and say how very pleased my wife and  I were with your service support. Within 2 days of our call, a technician [M. Monopoli] came ...

I just wanted to thank Milton for answering my cry of help regarding my 'screeching' pump problem.  He promptly told me what the problem was and better yet...because I was ...

Milton Velez- was able to meet my needs when 2 other representatives were not.He is customer focused and was willing to investigate what parts I needed and get the job ...

2007-06-01I am writing to comment on your representative Taneka Winstead.  Whenever I have occasion to speak with her she is ALWAYS very pleasant and helpful.  She takes the time to ...

I believe making the plunge investing in a new Spa can be a little apprehensive for anyone. My apprehension began with my first call to ThermoSpas in November ...

I would like to submit this service review for since I purchased my ThermoSpa in October 2005.  Since that time I have contacted Taneka Winstead many times regarding service questions ...